- Information Collected
We process personal data in accordance with the law, and as far as is reasonably possible, in a transparent and fair manner. Our data processing activities are conducted as follows:
1) with your consent;
2) in order to fulfil our obligations to you;
3) for the legitimate purposes of operating our business; or
4) otherwise in accordance with the law.
As part of the standard operation of the Site, information from your computer or mobile device – including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site – may automatically be collected and stored by the equipment of third-parties that we have a relationship with for that purpose.
- Uses and Disclosures of Information
We will use the information you provide for our legitimate business purposes, which include, without limitation, all aspects of funeral arrangements, including the preparation of quotations, the provision of funeral services (including funeral plans), invoicing, and financial and payment information.
We will only share your personal data as follows:
Sharing with service providers
We may retain service providers to manage or support certain aspects of our business operations on our behalf. These service providers may be located in the UK or in other global locations, and they may provide services such as credit card processing, email services, data hosting, and management or support of our Site. Our service providers are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by us.
Compliance with law
We may also share your personal data when we believe, in good faith, that we have an obligation to do the following: (i) to respond to duly authorised information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements; (ii) to comply with any law, regulation, subpoena or court order; (iii) to investigate and help prevent security threats, fraud, or other criminal or malicious activity; (iv) to enforce/protect our rights; or (v) to protect the rights or personal safety of our employees and third parties on or using our property when allowed and in line with the requirements of applicable law.
- Contact Information
When you give us your contact information (such as your name, address and/or email address). You agree that we may, as part of our services to you, communicate with you or initiate communication with you on behalf of a third party through means such as email, telephone (including mobile phone) and/or postal mail, including through the use of the contact information that you may provide to us or that we may otherwise obtain from third-party resources.
- Opting Out
If you have the option to subscribe to communications from us related to our products or services, you can make or change your choices about receiving either subscription or general communications from us regarding these services by taking action as described in the communication. These options do not apply to communications primarily for the purpose of administering advice, contracts, support, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.
We use reasonable security measures to help protect against the loss, misuse and alteration of the personal information under our control. However, no method of transmission over the Internet or method of electronic storage is 100% secure. In addition, please note that emails, messages sent via your web browser and other similar means of communication with other users are not encrypted. We strongly advise you not to communicate any confidential or sensitive information through these means. Therefore, while we strive to protect your information, we cannot guarantee its security.
Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system or they have a general reputation for applying such measures. However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including personal information, by these companies.
A cookie consists of a piece of text sent by a web server to a web browser and then stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website and for other uses. We will use the persistent cookies to enable our website to recognise you when you visit and for other uses.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, while some browsers allow you to reject just third-party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
- Funeral Plans
If you wish to take out one of our funeral plans, you will be asked to provide personal information. We will be unable to provide this service without this information. The information you provide will be dealt with in accordance with this privacy statement.
We do not accept speculative CVs. If you use our Site for the purposes of finding work or send us your CV in response to an advertised job, you are providing consent for us to use the your personal data for the purposes of our recruitment processes. Any CV we receive from an unsuccessful applicant will be deleted/destroyed 12 months from the date of receipt.
- Processing and Retention of Data